Having Service Issues?

Before contacting the help line and accruing charges, here are some steps you can take to help troubleshoot your issue:

  1. Call your service provider to see if they are having an issue.

  2. Check integrity of lateral connecting building to network. Has anyone been digging on your property?

  3. Check patch cords to make sure they are fully seated. Cycle switches by turning the power off and on.

  4. Swap out patch cords.

  5. Have new modules or switches been installed or any other subscriber equipment changed?

  6. Confirm that the new equipment is correctly installed and functioning.

If you have tried all of the above, please:

Call the Network Operations Center to report a service outage. The 24-hour report line is 866-758-6435. If the NOC confirms the outage is network-related, then switch to backup or discuss alternative with ChoiceLight.